Refund policy
PERSONALISATION
Any jewellery that has been personalised can not be returned or exchanged since they are an individual, bespoke piece of jewellery. When ordering the piece, you will be asked to confirm and wording or sizing is correct as mistakes can not be rectified afterwards. Please be aware that wording is hand stamped, not by a machine, so there may be imperfections.
WARRANTY
During the Warranty Period of twelve months from purchase, I will repair or replace, at no charge, any item that proves defective because of improper material or workmanship, under normal use and care. Normal wear and tear is not covered by this warranty. Proof of purchase is required.
FAULTY ITEMS
Items are classed as faulty if they are received damaged or if a manufacturing fault happens within three months of purchase. Items damaged as a result of general wear and tear are not considered to be faulty. All items are checked and quality controlled before leaving the workshop. If you receive an item that has been damaged in transit please contact me immediately.
WEAR AND TEAR
It is not recommended that you wear your jewellery when you are exercising, sleeping, showering/bathing or swimming. Solvents, bleaches household chemicals, cleaning products can tarnish silver, along with perfumes, lotions (including sun cream) and hand sanitiser. Some skin types can also cause silver to tarnish more quickly. This is only surface discolouration and can easily be removed with a soft clean cloth.
RINGS WITH STONES
Be especially careful to protect the stones from knocks and scratches. These cannot be resized once worn. Clean regularly if the back of the stone is exposed by soaking in warm water.
CARE
Silver jewellery will naturally tarnish over time. Ensure that your jewellery is kept clean and free from creams, lotions, oils, perfumes and make-up. When not wearing, store your jewellery separately so that it doesn’t get scratched or tangled. Try to keep your jewellery out of sunlight in a jewellery box or in the fabric pouch packaging it arrives in.
REFUND POLICY
Refunds will be issued back to the original method of payment within 14 days of the item being returned (see return policy for more information). Please make sure you keep proof of postage when returning items via the post.
Refunds can not be given for personalised orders unless they arrive damaged or defective
CANCELLATION/RETURN/EXCHANGE POLICY
Once orders are despatched they can not be cancelled. Please email sparkle@moonanddusk.co.uk as soon as possible if you need to amend your order or have any problems
If you need to exchange or return a non personalised item, that’s not a problem. Contact me within 14 days of delivery at sparkle@moonanddusk.co.uk stating your name, address, order number, item to be returned or exchanged and the reason for the return. I cannot accept returns of earrings for hygiene reasons. You must take reasonable care of goods in your possession as I will not exchange or refund goods that show obvious signs of rough handling or damage, or do not have their original packaging in a saleable condition. In this instance, the goods will be returned to the buyer at their own cost.
Personalised or custom orders can not be returned or exchanged unless they arrive defective or damaged.
Customers are responsible for the return postage costs of any returned or exchanged items. Items must be returned within 28 days of delivery. When returning items, please make sure you package the items safely for transit. If the item is not returned in its original condition the buyer is responsible for the loss in value. Your original postage costs will not be refunded unless the item you received was sent in error or has been identified as faulty or damaged (provided I am notified within 7 days of receipt). Once a return is approved the goods must be returned within 28 days of you receiving them and you will be refunded within 14 days of my receipt of the returned goods.
The jewellery remains your responsibility until it reaches me so I recommend that you send the parcel using a trackable service such as the Royal Mail Special Delivery (insured) services. I can not be held responsible for returns that are lost in transit.
Returns should be sent to Keeley Bolton, Studio 7, The Suite, Carrongrange House, Carrongrange Avenue, Larbert, FK5 3BQ
WHOLESALE TERMS AND CONDITIONS
MINIMUM ORDER QUANTITY
There is a minimum quanitiy of £200 for wholesale orders
PAYMENT
If you are placing an order via www.moonanddusk.co.uk you will check out and pay when you place your order. If you are ordering via email, you will be emailed out an invoice
JEWELLERY CARE
Sterling silver will tarnish if handled regularly or exposed to certain chemicals. I provide my jewellery with a tarnish tab to reduce the chances of the jewellery tarnishing. If you choose to remove the jewellery from this packaging I recommend cleaning the jewellery regularly with a polishing cloth to remove any dirt from handling and to prevent tarnish building up. If you ever need help with advice about keeping your jewellery stock looking at its best I will be happy to help.
DISPATCH
Orders will be dispatched between 2-4 weeks after the invoice is settled unless otherwise informed.
PACKAGING
Each piece of jewellery you order will come packaged with a backing card and a reusable cloth jewellery pouch. These pouches are to be used with Moon & Dusk jewellery only.
SHIPPING
Orders will be shipped via Royal Mail Tracked and Signed for unless otherwise stated.
Shipping over £400 will be free of charge, orders under £400 will be charged at £10
CANCELLATIONS
Once invoices are paid, I do not accept cancellations. If you have any questions or need help after an order is placed, please contact me via email.
REFUNDS
I do not offer refunds for wholesale orders unless you have an item which is damaged or faulty. If you have questions or need more information please email me sparkle@moonanddusk.co.uk
CONTACT
You can contact me on sparkle@moonanddusk.co.uk
My Studio Address is
Studio 7, The Suite, Carrongrange House, Carrongrange Avenue, Larbert, FK5 3BQ
RETURNS
I do not offer returns on wholesale orders unless an item arrives damaged or faulty. Every day wear and tear or tarnishing does not count as an item being faulty.