Shipping policy

SHIPPING POLICY

Unless otherwise stated in individual listings, non personalised orders will be despatched within 3 business days. Personalised orders or custom designed pieces will take longer depending on the complexity of the piece and the turn around times for hallmarking. I will be happy to give an estimated dispatch time when discussing the details of your order.
All orders are despatched as soon as possible but if your order is delayed for any reason you will be notified by email.
Once your order has been despatched you will be notified by email and provided a tracking number where applicable.


Orders are shipped via Royal Mail ‘Second Class Signed For’ unless otherwise stated. Royal Mail currently estimate Second Class arrival times to be 2-3 working days (including Saturdays). You will be provided with a tracking number (if applicable) in your dispatch notification email. If you require a different shipping method or turn around time, please send an email to sparkle@moonanddusk.co.uk and we can see if we can work out a suitable alternative.

 

INTERNATIONAL SHIPPING TO THE USA

If you are ordering from the USA mainland, your items will be sent International Tracked. If you would like a Tracked and Signed service please email me to arrange this. Please note that your shipping costs do not include any customs fees that will be applied once the order reaches your country. You (the customer) will be responsible for arranging the payment of these and not Moon & Dusk.